FAQ

FREQUENTLY ASKED QUESTIONS

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DO YOU ACCEPT PAYPAL, VISA, MASTERCARD, E-CHECKS, ETC. ?

Yes most all payment types are accepted through Paypal. We are Paypal verified for Express Checkout which means you do not need to have a Paypal account to shop our site. You can pay with almost any credit card through the Paypal checkout.

Do not send us your credit card info in an email, we can’t process your card outside of the Paypal checkout.

If you have any questions Contact Us.

PRIVACY POLICY : IS MY DATA SAFE ?

You may read our updated privacy policy here:

PRIVACY POLICY

WHEN WILL MY ORDER BE SHIPPED? WILL I GET A TRACKING NUMBER?
Most orders for in stock items will be shipped out on the next business day via USPS with a tracking number and computer printed shipping label.

NOTE: January 21st, 2018 orders for one patch shipping to outside USA will no longer have a tracking number.  If you want an international tracking number you must order a CD, Tape, Record or T-shirt with your patch.

Transit times will vary depending on location. Inside USA your order should arrive within 1 week. Rest Of World allow 2-3 weeks.

Outside USA you can track your package using this site: http://trackitonline.org

* Items marked PRE-ORDER will ship next business day after release date once we have received the items from the factory or distributor.

HOW MUCH IS SHIPPING COSTS FOR MY ORDER?
CAN MY LABEL DO A TRADE WITH METAL HELL RECORDS?
Due to the high postage costs to ship larger quantities of our releases outside of the US we don’t do trades, however we may agree to distribute your items on a consignment basis and send you payment via Paypal as the items sell. If you would like information on consignment distribution Contact Us for details with a link to your labels releases or website.
WHAT ARE YOUR WHOLESALE RATES?
Send a request through the Contact Page for our wholesale rates.
DOES METAL HELL RECORDS ACCEPT DEMO SUBMISSIONS?
Yes visit the Submissions page for details.
HOW CAN I GET PROMOS AND PRESS KITS FOR MY FANZINE, WEBSITE, RADIO SHOW, ETC.?
Send a request with your details using the Contact Page and we will add you to our digital promo list.
If you want to interview our artists just let us know and we will set everything up.

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